Privacy Policy – Property Market Hub Ltd

Effective from: 23rd October 2020
Last Reviewed: 22nd April 2026

1. About this Privacy Policy

This policy explains when and why we collect personal information about our website visitors, customers and individuals who contact or interact with us, how we use it, the conditions under which it may be disclosed to others, and how it is kept secure.

If you do not want us to process your personal information as described in this policy, please do not provide information to us or use our website.

2. The Personal Information We Collect

We may collect and process the following:

• Name, address, email address and telephone number
• Date of birth and identification documents
• Proof of address
• Financial and affordability information
• Property, tenancy and transaction details
• Communication records and enquiry details

3. How We Collect Your Information

We collect information:

• Directly from you via enquiries, forms, calls or emails
• When you enter a tenancy, sales or management agreement
• From third parties such as referencing agencies, landlords or other relevant parties

4. How We Use Your Information

We use your information to:

• Provide lettings, sales and property management services
• Process applications and carry out referencing checks
• Manage tenancies and property transactions
• Communicate with you regarding your enquiry or agreement
• Comply with legal and regulatory obligations, including identity and anti-money laundering checks
• Prevent fraud and manage risk
• Operate and improve our services

5. Lawful Bases for Processing

We rely on the following lawful bases:

• Contractual necessity – to provide services to you
• Legal obligation – to comply with regulatory requirements
• Legitimate interests – to operate and improve our business, handle enquiries and prevent fraud
• Consent – where required, such as for marketing communications

6. Sharing Your Information

We may share your data with:

• Staff and internal teams (with access limited by role)
• Referencing and credit agencies
• Contractors and maintenance providers
• Utility providers and service partners
• Professional advisers such as solicitors, insurers and accountants
• Regulatory authorities where required by law

We only share information where necessary and ensure appropriate safeguards are in place.

7. How We Store Your Information

Your information is stored securely using appropriate technical and organisational measures.

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet legal, regulatory, tax and contractual requirements, typically up to 6 years where applicable.

Data is securely deleted, anonymised or destroyed when no longer required.

8. Your Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Restrict processing
• Object to processing
• Request data portability

To exercise your rights, contact:
info@propertymarkethub.live

We will respond within one month.

9. How to Complain

If you have any concerns about how we handle your personal data, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113
https://www.ico.org.uk

10. Cookies

We use only essential cookies required for the operation and security of our website.

These cookies enable core functionality such as page navigation, security, network management and access to certain areas of the website.

We do not currently use analytics cookies, advertising cookies or other non-essential tracking technologies.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

11. Policy Review

We may update this policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

12. Additional Information

For more information on data protection and your rights, please visit:
https://www.ico.org.uk