Property Market Hub

About Us

Property Market Hub Ltd is a property agency specialising in residential and commercial lettings, sales and full property management.

We operate across Greater Manchester and properties in Central Liverpool, supporting landlords, tenants, applicants, buyers and sellers.

Property Market Hub Ltd is registered in England and Wales (Company No. 12719389) and is the data controller responsible for personal information processed in connection with our services under the UK GDPR and the Data Protection Act 2018.

Registered office: 151 Fog Lane, East Didsbury, Manchester, M20 6FJ

Data protection email: info@propertymarkethub.live

Website: propertymarkethub.live

Information Commissioner’s Office Registration No.: ZA798415

Effective from: 23 October 2020 Last Reviewed: 1 October 2026

1. About This Privacy Policy

This policy explains what personal information we collect, how we use it, who we may share it with, how long we retain it and your rights under UK data protection law.

2. Personal Information We May Collect

Name, address, email address and telephone number
Date of birth and identification documents
Proof of address
Financial, affordability and referencing information
Property, tenancy and transaction information
Enquiry and communication records
Information required to meet legal or regulatory obligations

3. How We Collect Your Information

Directly from you through enquiries, applications, forms, telephone calls and emails
When you enter into a tenancy, sales, lettings or management arrangement
From landlords, tenants, applicants, buyers, sellers or authorised representatives
From referencing, identity verification, Right to Rent and other service providers where appropriate

4. How We Use Your Information

Provide lettings, sales and property management services
Process applications, referencing and affordability checks
Manage properties, tenancies and property transactions
Communicate with you regarding our services
Carry out identity, Right to Rent and anti-money laundering checks where applicable
Manage payments, deposits and property-related administration
Meet legal and regulatory obligations
Prevent fraud and manage business risk
Operate and improve our services

5. Lawful Bases for Processing

Contractual necessity - where processing is required to provide a service or fulfil an agreement
Legal obligation - where we are required to process information by law
Legitimate interests - where reasonably necessary to operate our business, manage enquiries, provide services or prevent fraud
Consent - where consent is required, including certain marketing communications

6. Sharing Your Information

Relevant members of our team
Landlords, tenants, applicants, buyers, sellers and authorised representatives where necessary
Referencing, credit, affordability and identity verification providers
Tenancy deposit protection schemes
Contractors and maintenance providers
Utility and property-related service providers
Property portals and marketing providers
CRM, property management and communications software providers
Solicitors, accountants, insurers and other professional advisers
Government, regulatory or enforcement authorities where legally required

7. How We Store and Retain Information

We take appropriate technical and organisational measures to protect personal information.

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, tax and contractual requirements. Certain records may normally be retained for up to six years, where appropriate.

Information that is no longer required will be securely deleted, destroyed or anonymised.

8. Marketing Communications

Where we send marketing communications, we will do so in accordance with applicable data protection and electronic communications requirements.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or by contacting info@propertymarkethub.live.

9. Automated Processing and Referencing

Some third-party referencing, identity or screening providers may use automated checks, scoring or profiling as part of their services. Where applicable, their own privacy information will explain how that processing operates.

Where UK data protection law requires human involvement or safeguards in relation to a decision, we will ensure the appropriate process is followed.

10. Your Data Protection Rights

Access personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion where applicable
Request restriction of processing
Object to certain processing
Request transfer of information where applicable
Withdraw consent where processing relies on consent

To exercise your rights, contact: info@propertymarkethub.live

We will respond within the timescales required by data protection law.

11. How to Complain

If you have concerns about how we handle your personal information, please contact us first at info@propertymarkethub.live.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

Information Commissioner’s Office - ICO

12. Cookies

Cookie Policy wording to be added once GNB / Meena confirms the cookies, analytics and tracking technologies used by the website.

13. Policy Review

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or how we process personal information. The latest version will be published on our website.

14. Further Information

For further information about data protection and your rights, visit: Information Commissioner’s Office - ICO